Delete your Munch account

Munch, by Bamboo Forest

You can delete your Munch account and all of your data at any time. It's free, and you don't need to contact us first.

Heads up: Munch and Flex share one account. Deleting your account deletes your data in both apps and removes your sign-in. This can't be undone.

Option 1: In the app (fastest)

Open Munch and sign in.
Go to Profile.
Tap Delete account.
Confirm. Your data is deleted right away and you're signed out.

Option 2: By email (if you no longer have the app)

Email help@bamboo-forest.tech with the subject "Delete my Munch account", from the email address you use to sign in. If we can't confirm the request came from the account owner, we'll reply to verify before deleting anything. We'll complete the deletion within 30 days, usually much sooner, and confirm by email.

What gets deleted

Your account profile: email, name, profile picture link and account ID.
Your sign-in with our login provider (Auth0).
All of your meals: photos (from our photo storage), descriptions, answers to questions, corrections and nutrition estimates.
Your daily nutrient totals and insights.
Your goals.
Your common object.
Your saved common meals.
Your subscription status record in Munch.
Your push notification device tokens.
Your data in our sibling app Flex, which uses the same account.

What is kept, and for how long

Backups: copies of deleted data in backups are overwritten on the backup provider's normal rolling schedule. Backups are never restored to bring a deleted account back.
Crash reports and server logs may contain limited technical information (for example an account ID attached to an error) and are removed on our providers' standard retention schedule.
Legal requirements: if the law requires us to keep specific records, we'll keep only those, only for as long as required.
Purchase records: Apple, Google and RevenueCat keep records of your subscription purchases under their own terms and legal obligations.

We don't keep your meals, photos or profile after deletion for any other purpose. We do not sell your personal information.

Deleting your account doesn't cancel your subscription. Cancel it in your App Store or Google Play subscription settings, at least 24 hours before it renews, so you aren't charged again.

Just want to delete some data?

You don't have to delete your whole account. In the app you can delete individual meals, remove saved meals, edit or delete your goals, and change or clear your common object. To ask us to delete specific data, email help@bamboo-forest.tech.

For more detail, see our Privacy Policy.